Management dilemma's plague my life, but the one place where it is most evident is at my job. I currently work at a really busy coffee shop. In this scenario, it is a sole proprietorship with a small contingent of knowledge workers running the store. Of course the level of responsibility correlates with the level of seniority the person has. Hence
So as of late, the store has slowed a significant amount in sales. The boss however has left the responsibility of restoring the store to its original status solely on one of the workers. I admit that this worker has been there the longest, however the responsibility delegated to her escapes her capability. Now she has hired her daughter and niece to work while cutting other's hours. Even more, the people she hired are extremely slow and inexperienced. I have concluded that this action by the senior knowledge worker will cause sales to further deteriorate. My Management dilemma is the lack of intervention on the part of my boss.
